Shipping Policy for Nytwear Ltd
At Nytwear Ltd, we want your delivery to be smooth and simple from start to finish. This policy explains our delivery options, costs and dispatch times.
1. Processing Time
• Order processing: orders are processed within 1-2 working days (excluding weekends and bank holidays) of your order confirmation email. • Order changes and cancellations: once an order is placed, you may cancel or modify it within the first 24 hours. After this period, the order will be processed and changes may not be possible.
2. Domestic Shipping (UK)
• UK delivery: £5, or free on orders over £50. • Delivery options and the final charge are shown at checkout. • Made-to-order items have a dispatch target of 7-14 days. This is a dispatch target, not a guaranteed arrival date.
3. Shipping Confirmation & Tracking
• Once your order has been dispatched, you will receive an email notification containing your tracking information. • All orders are sent with a tracking number, allowing you to follow your parcel until it reaches you.
4. Customs, Duties & Taxes
• Nytwear Ltd is not responsible for any customs duties, taxes, or additional fees applied to your shipment. All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, etc.).
5. Shipping Delays
• While we strive to meet our delivery times, unforeseen delays can occasionally occur due to factors such as customs, holidays, or courier issues. In the event of a delay, we will communicate updates to you as soon as possible.
6. Lost or Damaged Packages
• If your parcel is lost or arrives damaged, please contact our customer service team at support@nytwear.co.uk within 7 days of receiving the dispatch notification. We will work with you and the courier to resolve the issue.
7. Incorrect Shipping Information
• Please make sure your delivery address and postcode are accurate when placing your order. Nytwear Ltd is not responsible for orders sent to incorrect or outdated addresses. If an address is incorrect, additional delivery charges may apply to send the parcel again.
8. Returns and Exchanges
• For information on how to return or exchange an item, please refer to our Returns and Refund Policy. For any questions about this delivery policy or your order, please contact us at support@nytwear.co.uk. We're here to help! Thank you for shopping with Nytwear Ltd.