Returns and Refund Policy

Nytwear Ltd Returns and Refund Policy

At Nytwear Ltd, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

 

1. Returns

Eligibility: unused items in their original condition, with all tags and packaging, may be returned within 14 days of receipt for a full refund. For items returned after 14 days and within 30 days, a partial refund or exchange may be available.

Exclusions: Customised or personalised items and final sale items are not eligible for return.

Return address: PO Box 1436, Ridgeway Road, Pensby, CH61 8RS

 

2. Refunds

Processing time: once we receive your returned item, we will inspect it and let you know the status of your refund. Refunds will be processed within 14 days of receiving the returned item and credited to the original payment method.

Delivery costs: original delivery charges are non-refundable. You are responsible for the cost of returning the parcel unless the return is due to a mistake on our part or a defective product.

 

3. Exchanges

If you would like to exchange an item for a different size or colour, please follow the return process above and place a new order for the item you want. Exchanges are subject to availability.

 

4. Damaged or defective items

If you receive a damaged or defective item, please contact us within 7 days of receipt at support@nytwear.co.uk, with a description and photos of the issue. We will arrange a replacement or refund at no additional cost.

 

If you have any questions or need further help with a return or refund, please contact our customer support team at support@nytwear.co.uk.